The mediation of disputes out of court is an established principle in Austria mainly in divorce proceedings. In commercial disputes, the areas of application are wider: arguments between the partners of a company can cripple the firm, disputes between the older and younger generations, between employers and staff or between customers and suppliers can be turned to everyone's advantage if they can be solved by mediation, creating a total "win-win" situation.
Business partners continue to be partners with whom it is possible still to do business - they don't turn into enemies who are inferior under the law or who have defeated us.
It is not only the speed and comparatively low costs of this process that are so important. A major advantage of this conflict-solving mechanism is that it is also far easier to identify with a decision that has been agreed directly between the parties, rather than being imposed by judges or civil servants.